Monday, May 9, 2016

VROPS EP OPS Agent not communicating with server after agent upgrade

Problem: VROPS EP OPS Agent not communicating with server after agent upgrade. No amount of uninstalling/installing seems to fix this. I also cleared the agent data directory and restarted the service with no success. In the agent log you'll see errors "Unable to send autoinventory platform data to server, waiting..."

Solution: I'm making an assumption that your agent config file is accurate and you're not having underlying network issues that would otherwise prevent the agent from communicating to the VROPS node.

On the affected windows guest, open a command prompt (always right click and Run as Administrator!). Change to the ep-agent directory, example c:\ep-agent\bin and type the command "ep-agent setup". This will force the setup to run through your configuration file and reconnect to the server.

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